I want to take this opportunity to sincerely thank you both for the incredible support and assistance you’ve provided me throughout my income protection claim. Yesterday, I received a lump sum payment covering the remaining period of my policy, and I can’t express enough how much this means to me. When I took out this policy in February 2012, I never imagined I would need to rely on it as extensively as I have. However, following my diagnosis of primary progressive multiple sclerosis in September 2016, it became a vital lifeline for me. Throughout the years of my claim, the guidance and professionalism from both AIA Australia and my broker, Donna Ripper from Insurance Watch, have been exceptional.
Claire (NSW/New Zealand)