Reviews and star ratings come from customers who have had a Zurich Life, TPD, Trauma or Income Protection insurance policy.
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Zurich
Zurich
Overall rating: Average+ from 119 reviews |
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Claims rating: Poor from 6 reviews No reviews |
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Ease of lodging | N/A | |
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Read reviews
06 Sep 2024 | Overall rating | |
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Review by | Wavell (NSW) | |
Had Zurich Life Insurance for 1 year or less. | ||
"THEY PROVIDED ME WITH A RENEWAL QUOTE INCREASING THE PREMIUM BY NEARLY 25% !!." |
20 Aug 2024 | Overall rating | |
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Review by | Kai (NSW) | |
Had Zurich TPD (Total and Permanent Disability) for 1 year or less. | ||
"I recently went through the insurance process with Zurich Life and found it to be a generally positive experience. Their online underwriting process was simple and user-friendly, which I appreciated. Zurich Life efficiently handled the logistics of my medical underwriting, which helped keep things moving along smoothly. The entire process took about 2-3 weeks from start to finish, which felt reasonable to me. While there weren't any major issues, I did notice the timeline was a bit longer than I initially expected. Despite this, I found the overall experience to be smooth and straightforward. I hope the experience is just as good should I ever need to claim on the policy.." |
14 Aug 2024 | Overall rating | |
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Review by | Kent (NSW) | |
Had Zurich Trauma / Critical illness cover for 10 years or more. | ||
"I've never had any problems with this insurer; the premium is reasonable for the cover, and their communication is excellent, as is their website/portal/app.." |
28 Apr 2024 | Overall rating | |
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Review by | Leonardo (VIC) | |
Had Zurich Life Insurance for 1 year or less. | ||
"I would recommend them to others as I found it very competitive and great value." |
17 Feb 2024 | Overall rating | |
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Review by | Dennis (ACT) | |
Had Zurich Life Insurance for 10 years or more. | ||
"Very expensive to keep and having Parkinsons do not have much choice." |
04 Dec 2023 | Overall rating | |
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Review by | Fred (QLD) | |
Had Zurich Life Insurance for 2 years. | ||
"They didn't give us the right paperwork the first time, so we had to do it all again. Other than that all good.." |
15 Sep 2023 | Overall rating | |
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Review by | Lisa (QLD) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover for 1 year or less. | ||
"Love the idea of funds being transferred to me so I can allocate them to what is required. Very easy to deal with and communication was excellent from inquiry to finish.." |
06 Sep 2023 | Overall rating | |
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Review by | Roman (VIC) | |
Had Zurich Life Insurance for 4 years. | ||
"I like that I know that this is a high quality insurance because my insurance broker chose it. I also like the zurich life app which has lots of buy one get one free deals in restaurants all over Australia.." |
27 Jul 2023 | Overall rating | |
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Review by | Sonia (NSW) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover for 10 years or more. | ||
"Trailing commissions is what I hate - for no service at all people are profiting. I should get that back instead on my costs.." |
28 Jun 2023 | Overall rating | |
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Review by | William (QLD) | |
Had Zurich Life Insurance for 10 years or more. | ||
"BEWARE! In 1999 I took out what I believed to be a life insurance policy with ZURICH INSURANCE However in the print it said matured at 70 yrs. of age. Their definition of matured is, GOOD BYE THANKS FOR THE MONEY, their is no pay out at the end of this period apparently not even a text. They were happy to take the money, but unfortunately for me I failed to die in time. So it is just tough luck for me. Being a pensioner it was difficult enough to find the premiums in the first place and it would appear to be for nothing at the end. As a result, read the small print and conditions very carefully, OR AVOID ZURICH LIFE INSURENCES ALL TOGETER AND GO SOMEWHERE ELSE, THERE ARE PLENTYOF INSURERS OUT THEIR, I CETRAINLY WILL. This policy was approximately 24yrs in effect. That's a lot of money in wasted premiums. Could explain why I might be a little bitter, when we age is when we need these policies, not while we're young and fit.." |
14 Mar 2023 | Overall rating | |
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Review by | Billy (VIC) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability) for 10 years or more. | ||
"Conduct way below any community standard. Australians please look at your policy and understand definitions of claims in your policy. Never do an online claim form, Zurich and all financial service organisations are using serious misconduct to deny your safety net claims.." |
19 Feb 2023 | Overall rating | |
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Review by | Nico (ACT) | |
Had Zurich TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 4 years. | ||
"While I have not made any claims to date, I have found Zurich's communications to be clear and concise and the policy well meets my requirements..." |
12 Feb 2023 | Overall rating | |
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Review by | Ricky (QLD) | |
Had Zurich Life Insurance for 10 years or more. | ||
"Fair value for money considering premiums and insured coverage provided.." |
10 Feb 2023 | Overall rating | |
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Review by | Anna (VIC) | |
Had Zurich Funeral Insurance / Plan for 10 years or more. | ||
"I haven't had a claim yet. But they were helpful when I set it up.." |
22 Jan 2023 | Overall rating | |
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Review by | Maria (VIC) | |
Had Zurich TPD (Total and Permanent Disability), Income Protection for 3 years. | ||
"I haven't had any claims but when I communicate it is always very complex and difficult to understand my options and what to do so I can't say whether to recommend. t's hard to have a good knowledge/understanding of what you're dealing with and that's the disadvantage.." |
27 Sep 2022 | Overall rating | |
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Review by | Sankara (WA) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability) for 1 year or less. | ||
"Basic and average life insurance and high premium ,i will be more happy if they reduce premiums a little.." |
20 Apr 2022 | Overall rating | |
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Review by | Irina (QLD) | |
Had Zurich Life Insurance, Trauma / Critical illness cover for 1 year or less. | ||
"Easy to follow PDS, easy application , looking forward to their support.." |
04 Mar 2022 | Overall rating | |
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Review by | Leigh (QLD) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability) for 1 year or less. | ||
"Like the efficiency of Zurich and also the benefits offered through the Zurich Life app. Renewal was easy and I feel confident that in the event that a claim ever has to be made - Zurich will make the process easy.." |
10 Jan 2022 | Overall rating | |
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Review by | Niall (NSW) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 6 years. | ||
"I find the insurance very expensive but I feel compelled to have it to cover my mortgage if something was to happen to me." |
09 Jan 2022 | Overall rating | |
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Review by | Timothy (WA) | |
Had Zurich Life Insurance for 10 years or more. | ||
"Very pleased with them during the period that I was with them, no problems and easy to deal with." |
13 Oct 2021 | Overall rating | |
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Review by | Michael (WA) | |
Had Zurich Life Insurance for 10 years or more. | ||
"Zurich has always replied to enquires promptly. Dislike the gap between my wife and myself in costs per month .." |
08 Oct 2021 | Overall rating | |
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Review by | Maria (VIC) | |
Had Zurich TPD (Total and Permanent Disability), Income Protection for 3 years. | ||
"Too difficult to understand correspondence. Requires you to do independent research for more information or to find the answer, otherwise you need to call - long wait." |
15 Jun 2021 | Overall rating | |
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Review by | Kerry (VIC) | |
Had Zurich Income Protection for 10 years or more. | ||
"I like having income protection, but they originally were hard to get in contact with because to make changes you had to write to them, nowadays you can just ring them.." |
15 Jun 2021 | Overall rating | |
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Review by | Liam (VIC) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability) for 1 year or less. | ||
"Quick easy application and underwriting process. I would recommend them as so far I've had no issues.." |
02 Jun 2021 | Overall rating | |
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Review by | Sadie (WA) | |
Had Zurich Life Insurance for 10 years or more. | ||
"I haven't really had to deal with them that much. When I have they have always responded with 24 hrs.." |
20 Mar 2021 | Overall rating | |
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Review by | Nona (NSW) | |
Had Zurich Life Insurance for 10 years or more. | ||
"Zurich Insurance is untrustworthy I have had Zurich life insurance for over 10 years and the premiums have been going up with monotonous regularity ever since I bought the policy. Now I found out that there are other insurers who provide better value for your money so I cancelled my policy with Zurich two weeks ago. On another issue, I do not trust Zurich insurance for they rejected my claim for travel insurance on the grounds of pandemic exclusion. They always find excuses to deny your claims without showing any compassion to the claimant. From this I deduced that what happened to my travel claim will happen to my life insurance claim too one day. So I would not recommend this company to anyone for either life insurance or travel insurance.." |
23 Feb 2021 | Overall rating | |
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Review by | Jean-Pierre (VIC) | |
Had Zurich Life Insurance for 1 year or less. | ||
"Good benefits and features. Reputable and reliable customer service overall. Would recommend to friends and family." |
13 Feb 2021 | Overall rating | |
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Review by | Lisa (NSW) | |
Had Zurich Income Protection for 2 years. | ||
"I Got the policy over the phone. Had papers sent to me. Signed them and sent them back. Trouble free process.." |
07 Feb 2021 | Overall rating | |
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Review by | RAYMOND (QLD) | |
Had Zurich Life Insurance for 10 years or more. | ||
"Purchased policy through a broker, Mortgage Choice, maybe 25 + years ago. Have stuck with Zurich as given stage of life of insured taking out a new policy with a different company would be prohibitively expensive. For what it is, though minimal coverage, it would cover funeral expenses, and is just adequate for our needs. Disappointed though that Zurich, like most insurers, do not reward long term policy holders with some discount on rates. I would certainly not recommend the company or policy to anyone in mid life as there are better offerings in the market place now which offer some reward for loyalty, like premium discounts or partial refund of premiums after a qualifying period and for each year the policy is renewed.." |
03 Jan 2021 | Overall rating | |
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Review by | Sanet (QLD) | |
Had Zurich Life Insurance for 2 years. | ||
"Quuck and easy online application no medical testing requires professional and friendly service." |
31 Dec 2020 | Overall rating | |
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Review by | Scott (QLD) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Income Protection for 5 years. | ||
"Hard to reach and get a comparison on what we should be on. We got lazy so haven't changed it since we signed up through a broker." |
30 Nov 2020 | Overall rating | |
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Review by | Kenneth (WA) | |
Had Zurich Life Insurance for 1 year or less. | ||
"Excellent price and superior benefits available from this insurance company." |
25 Jun 2020 | Overall rating | |
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Review by | Martin (NSW) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Funeral Insurance / Plan for 2 years. | ||
"Good value for money but would prefer more regular feedback as products change and additional benefits added." |
12 Jun 2020 | Overall rating | |
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Review by | Joyce (NSW) | |
Had Zurich Life Insurance for 2 years. | ||
"I had signed up for a level premium life insurance, but still they kept on increasing my premium every year. I called them to cancel but they still charged me for a month even though I was under cooling period of renewal time. worst customer service ever. No interactions with customers, no feature or benefits." |
12 May 2020 | Overall rating | |
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Review by | Alice (VIC) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability) for 1 year or less. | ||
"What I like most about my Zurich life and tpd insurance is that it clearly labels and identifies various 'life events' and if they should occur what monetary value is attributed to such events. Insurance can be quite complicated and I was hesitant to sign up in general, however this clear setting out of your entitlements in case of a life event occurring helped me immensely with my decision making.." |
09 Apr 2020 | Overall rating | |
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Review by | Suzanne (QLD) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 1 year or less. | ||
"They seem okay. so far It was a bit frustrating that I had to jump through hoops to get accepted as a policy holder. I am sure this was just due to the fact that I had a prior injury/illness. I do understand that they were doing the right thing for their business but it was not an easy/fast process.." |
17 Mar 2020 | Overall rating | |
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Review by | Debbie (ACT) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 5 years. | ||
"Its more my Financial planner, no time for me, talks as if I have a degree in wealth management. NOW he has me too frighten to change providers." |
17 Mar 2020 | Overall rating | |
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Review by | Kym (QLD) | |
Had Zurich Life Insurance for 3 years. | ||
"Happy with the online process as well as customer service. Very helpful and friendly." |
07 Mar 2020 | Overall rating | |
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Review by | Trudy (QLD) | |
Had Zurich Funeral Insurance / Plan for 6 years. | ||
"Compared to others I think it is great value and easy monthly instalments." |
18 Feb 2020 | Overall rating | |
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Review by | Gary (VIC) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Income Protection for 6 years. | ||
"Easy to deal with, but would like more timely updates to ensure cover is always adequate and meeting our needs." |
11 Dec 2019 | Overall rating | |
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Review by | Deb (SA) | |
Had Zurich Income Protection for 1 year or less. | ||
"It's ok we haven't had to make a claim so not sure what will happen when we do. Customer service is really good." |
11 Dec 2019 | Overall rating | |
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Review by | Shane (NSW) | |
Had Zurich Life Insurance for 5 years. | ||
"Lack of communication is this company main problem and high charges for Pre medical issues." |
10 Dec 2019 | Overall rating | |
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Review by | Lisa (VIC) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability) for 2 years. | ||
"Haven't had much to do with them so hard to comment, no issues so far." |
28 Aug 2019 | Overall rating | |
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Review by | Nick (NSW) | |
Had Zurich Life Insurance, Trauma / Critical illness cover, Income Protection for 7 years. | ||
"Really poor insurer. Had trauma insurance and they stalled repeatedly on a decision. Asked for one item at a time and then when they were given that paperwork they asked for something else. Never saw one of their doctors or spoke to any of them while they were ''assessing' my claim. Apparently their doctor didnt consider my condition severe enough to warrant a payout because I had responded to the treatment I'd been having. So if you want a payout from Zurich make sure your health gets worse not better. Policy was sold to me as a 'no brainer' payout if something happens to you but after 12 months of trying to resolve the issue I got nothing. What a waste of money. DON'T TRUST ZURICH.." |
06 Aug 2019 | Overall rating | |
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Review by | Michael (SA) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 1 year or less. | ||
"Very involved process for application although done via my FA. Poliices good value though and I think Zurich are a reputable complany." |
30 Jul 2019 | Overall rating | |
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Review by | Martin (VIC) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability) for 3 years. | ||
"Good, comprehensive policies which do not seem to have lots of exclusions and limitations; premium increases have been reasonable; yes, I would recommend them." |
25 Jul 2019 | Overall rating | |
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Review by | Jayne (VIC) | |
Had Zurich Life Insurance for 1 year or less. | ||
"Made the insurance process easy and affordable. Great customer service.." |
18 Apr 2019 | Overall rating | |
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Review by | Philip (SA) | |
Had Zurich Life Insurance for 10 years or more. | ||
"Does not listen to customers Come across as arrogant and smug I would not recommend this company under any circumstance." |
09 Apr 2019 | Overall rating | |
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Review by | KATHRYN (NSW) | |
Had Zurich Life Insurance, Trauma / Critical illness cover for 1 year or less. | ||
"Have been with this insurer 4/2 years now and the benefits have been good they have also made sure that you're up to date with information which I appreciate. What I didn't like from them was rime frame for processing was too long." |
07 Apr 2019 | Overall rating | |
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Review by | Katherine (VIC) | |
Had Zurich TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 1 year or less. | ||
"When I first called to enquire about insurance the woman I spoke to was lovely and confident in her approach. She made me feel like I had made the right choice.." |
04 Apr 2019 | Overall rating | |
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Review by | Natalie (QLD) | |
Had Zurich Trauma / Critical illness cover for 5 years. | ||
"I do not like how they never send you a review of your policy. Shouslnt they be trying to sell you more insurance and by that prompt you to review?." |
03 Apr 2019 | Overall rating | |
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Review by | Jeanette (QLD) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Income Protection for 10 years or more. | ||
"Was easy to put in claim and processed quickly without problems.." |
26 Feb 2019 | Overall rating | |
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Review by | Amanda (NSW) | |
Had Zurich Life Insurance for 3 years. | ||
"Straightforward online application with excellent customer service, all my queries were thoroghly explained. Any correspondance was dealt with in a surprisingly quick timeframe. Good value and benefits included in the policy.." |
24 Feb 2019 | Overall rating | |
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Review by | Laura (NSW) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 5 years. | ||
"I love that Zurich reward me with a free Entertainment Book subscription. After all, life is about living, even though insurance is mostly about end of life! That to me, is a very valued feature. The stability of the brand is also important. It's not being bought out or terms changing frequently, so I know what I am getting and there is no need to switch. I do believe the partner discount should be greater though as I varied my partner to Zurich too, but the saving was minimal.." |
25 Jan 2019 | Overall rating | |
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Review by | Chloe (NSW) | |
Had Zurich Income Protection for 8 years. | ||
"Overall they have been very good but I have had difficulty when trying to update my personal details.." |
24 Jan 2019 | Overall rating | |
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Review by | Xi (VIC) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability) for 1 year or less. | ||
"Insurance watch helped with the application and assisted with choosing the right policy for me and my wife. Process was quick and painless and made the switch very easy.." |
12 Dec 2018 | Overall rating | |
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Review by | Conway (VIC) | |
Had Zurich Life Insurance for 1 year or less. | ||
"WORST COMPANY I HAVE EVER DEALT WITH. I was told to go with theses jokers and it has been nothing less than a nightmare... It all started with me getting told these jokers will call me and ask me when it was a good time to take out the first payment, I NEVER got that call, but it didn't stop them, they just took money out when they felt like it with no warning. I called in and after being transferred from department to department and being on the phone for nearly 45 mins just waiting I GOT HUNG UP ON. Finally got through to someone that had a clue and was told it wont happen again till i gave them the go ahead. Well surprise surprise not even a week later they took money out again WITH OUT MY PERMISSION for the 2nd time. So i called up again and after being on the phone for 1 hour getting passed around from department to department i was told sorry the centre is now closed now and that there was no one to speak to anymore. So i asked for a call back from a manager so that i could cancel my policy cause i dont want to deal with these Muppet's again, now its going on 2 weeks and iam still waiting for that call.. Now here is the kicker...while iam still waiting on that call back from one of their managers ( been waiting 2 + weeks now) the jokers tried to TAKE MONEY OUT AGAIN!!!! FOR THE 3RD TIME!!!!!!!! I have now reported them to the Ombudsman to deal with, I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!!!!!!." |
18 Nov 2018 | Overall rating | |
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Review by | Mia (QLD) | |
Had Zurich Life Insurance for 1 year or less. | ||
"I have no problem with Zurich. I use a broker so I don't have a lot of contact.." |
16 Nov 2018 | Overall rating | |
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Review by | Shannon (WA) | |
Had Zurich Life Insurance for 10 years or more. | ||
"Communication has been easy and simple. Clarification on questions has been quick.." |
21 Oct 2018 | Overall rating | |
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Review by | Aaron (NSW) | |
Had Zurich Trauma / Critical illness cover for 9 years. | ||
"Policy coverage is good. Customer service could be better. My payment method had expired and I had not realised, and they didn't contact me. It was only later that I was updating some other accounts that I realised and then I had to contact them to update the payments." |
18 Oct 2018 | Overall rating | |
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Review by | Ryan (SA) | |
Had Zurich Life Insurance for 1 year or less. | ||
"I think I actually dont even need it. I signed up for bouns points and haven't gotten around to cancelling yet.." |
09 Sep 2018 | Overall rating | |
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Review by | Jarrod (QLD) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Income Protection for 4 years. | ||
"Used my insurer on advice from a financial advisor and it's been ok so far." |
27 Jun 2018 | Overall rating | |
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Review by | Michael (VIC) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 5 years. | ||
"They have been very easy to deal with over the time I have been with them. I have been able to easily change my cover depending on my life circumstances for example when my pay went up I was able to increase my income protection. I have also changed my amount covered easily depending on new investments purchased such as an investment property so now I have peace of mind knowing that if something happened to me I will not have to necessarily sell my investments.." |
06 Mar 2018 | Overall rating | |
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Review by | Sarah (WA) | |
Had Zurich Life Insurance for 4 years. | ||
"Process was very easy to sign up- no medicals required I haven't needed the life insurance yet! So I can't comment on the way they manage it when it comes to claiming." |
26 Jan 2018 | Overall rating | |
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Review by | Louise (SA) | |
Had Zurich Life Insurance, Trauma / Critical illness cover for 10 years or more. | ||
"My level premium policy still goes up when they do a policy fee increase. Level premiums should always stay the same.." |
21 Jan 2018 | Overall rating | |
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Review by | Anthony (WA) | |
Had Zurich Life Insurance for 5 years. | ||
"I've just signed up and forgotten about the policy. I might look into it later on.." |
16 Jan 2018 | Overall rating | |
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Review by | Sue (VIC) | |
Had Zurich Life Insurance for 10 years or more. | ||
"Insurance premiums are too high compared to other insurers in the market.." |
12 Jan 2018 | Overall rating | |
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Review by | Rob (WA) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Income Protection for 7 years. | ||
"I have had Income Protection, TPD and Life insurance with Zurich since 2011 at a cost of $1022 per month. I had to claim on my income protection policy after having to have emergency surgery. The procedure I had was a Laminectomy of C3 to C7 (neck vertebra). As well as a really tough operation to recover from I was left with Paulsy of my left arm. My left arm is now permanently numb, dislocated and requires tape and a brace to hold it in in the shoulder socket. It took a 'Financial Investigation' of 2 months just to prove my income and needed more information than an ATO audit. Then came the 'Fraud Investigation' where Zurich actually flew a Fraud Investigator from Sydney to my house in Perth to conduct a 4 hour recorded interrogation. The investigation to try and uncover any little thing I may have not disclosed continued until they realised they couldn't charge me with fraud, and on the 5th Dec 2017 they finally accepted liability and made 1 months payment instead of the 3 that were due. My financial situation and the fear of being charged for fraud got so bad that on 7th of Nov 2017 I had to return to work in my business unrecovered and in incredible pain. Zurich were super quick to respond to me about returning to work. They said they were happy for me to return to work as they would deduct what ever I earned from what they owed - if they accepted my claim. My Assessor - Geoff, managed to make me re supply information he already had and drag out the process of me trying to claim for the 2 months of payments that were owed right up until mid correspondence at 1.15pm EST 23rd Dec 2017, he left the office and left my family and I without a cent for Christmas. Its mid Jan 2018, Im still struggling to work and Im still waiting for those 2 payment or even Geoff to respond to the last email I sent before he left the office last year. They now owe 3 payments and very soon 4. My broker didn't mention that any of the above would happen when she sold me my policy because if any sane human being new they would have to go thru what my family and I are, there is now way you would take out income protection insurance I certainly wouldn't - and that is with any insurer. I would have been better off putting an extra $1022 on my mortgage every month for the last 7 years. Seriously worth consideration rather than give your money over to these criminals in the hope you are covered should the worst happen. I suffer an even greater dilemma now. I will require further surgery in the future which is risky - ie note dud arm from first round. I have discovered that my TPD policy will only cover me if I cant perform my job any more. Im in sales, so as long as I can talk and despite even being a quadriplegic, Zurich would not pay. So my TPD has been a waste of money as well. Finally there is my life insurance. Not keen to test it out but I certainly cannot rely on Zurich to pay out for my family should the worst occur. If your looking for insurance be very very cautious as you may end up like me. Im now uninsurable with any other insurance company and cant rely on the insurance I have. Im sorry about the bad review but if i was told how bad my life would become if I needed to claim on my policy, I could have made a lot of different decisions - like not having surgery until I was in a better financial position.." |
06 Jan 2018 | Overall rating | |
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Review by | Gary (WA) | |
Had Zurich Life Insurance for 4 years. | ||
"Never had any problems. Good competitive price. They don't communicate much." |
29 Dec 2017 | Overall rating | |
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Review by | Liz (SA) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Income Protection for 6 years. | ||
"They're quick to take your money but slow to return it in a claim." |
28 Nov 2017 | Overall rating | |
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Review by | Daniel (NSW) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 2 years. | ||
"Very good, but a bit vague. Im not sure if i am needing one of the insurances but i cant find the information to tell me.." |
26 Sep 2017 | Overall rating | |
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Review by | Kim (WA) | |
Had Zurich Life Insurance for 4 years. | ||
"I wouldnt recommend as I have never had to contact so dont know if they are any good. The sign-up process took a long time to complete and now the premiums go up every year, but that is the same with all companies. I guess its what happens if you want insurance.." |
16 Sep 2017 | Overall rating | |
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Review by | Nicholas (NSW) | |
Had Zurich Trauma / Critical illness cover for 3 years. | ||
"Very easy process to sign up, good staff don't complicate things for you." |
22 Aug 2017 | Overall rating | |
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Review by | Veronica (NSW) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability) for 1 year or less. | ||
"I havent made any claims but during the application process they have been very responsive.." |
22 Aug 2017 | Overall rating | |
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Review by | Heloise (NSW) | |
Had Zurich TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 1 year or less. | ||
"I really like how efficient they are and how knowledgeable their customer service staff are. It's reassuring when you speak to staff that know a lot about what they're pitching. They're response time could be better but for the service they provide, it's worth the wait. I would definitely refer them to family and friends.." |
08 Aug 2017 | Overall rating | |
Claims rating | ||
Review by | Jackie (WA) | |
Had Zurich Income Protection for 6 years. | ||
"They increase their premiums every year, and there is little to no reward for staying with them." |
05 Aug 2016 | Overall rating | |
Claims rating | ||
Review by | Paula (NSW) | |
Had Zurich Trauma / Critical illness cover for 2 years. | ||
"Application process was simple and it doesn't cost much for peace of mind. Haven't made a claim though which is the moment of truth for any insurance policy.." |
13 Feb 2016 | Overall rating | |
Claims rating | ||
Review by | Brett (VIC) | |
Had Zurich Income Protection for 1 year or less. | ||
"Application process was straight forward and processing went well to.." |
19 Nov 2015 | Overall rating | |
Claims rating | ||
Review by | Noah (VIC) | |
Had Zurich Life Insurance for 1 year or less. | ||
"Never made a claim. no problem thus far as they make it easy to pay.." |
22 Sep 2015 | Overall rating | |
Claims rating | ||
Review by | Sanja (WA) | |
Had Zurich Trauma / Critical illness cover for 3 years. | ||
"Absolutely horrible. They went completely out of their way to make the claim process difficult.." |
20 Jul 2015 | Overall rating | |
Claims rating | ||
Review by | Ron (NSW) | |
Had Zurich Income Protection for 10 years or more. | ||
"I have never made a claim so I do not really know if they deliver. I was reliant in the advice received at the time I commenced the cover I like that their communications are very clear." |
12 Jul 2015 | Overall rating | |
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Review by | Rachel (WA) | |
Had Zurich Life Insurance for 1 year or less. | ||
"Not expensive, has a lot of benefits, would recommend to family and friends.." |
05 Jul 2015 | Overall rating | |
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Review by | Chi (NSW) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability) for 1 year or less. | ||
"I am a first time buyer, Zurich has good products and is value for money.." |
25 Mar 2015 | Overall rating | |
Claims rating | ||
Review by | Joanne (NSW) | |
Had Zurich Life Insurance for 8 years. | ||
"They are very good in their pricing and cheaper than others." |
18 Feb 2015 | Overall rating | |
Claims rating | ||
Review by | Alicen (VIC) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability) for 1 year or less. | ||
"They noted the type of nursing I do and reduced the risk & there for the cost. Got to love that.." |
06 Feb 2015 | Overall rating | |
Claims rating | ||
Review by | Emily (WA) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover for 10 years or more. | ||
"I've had a policy with zurich for years. there's not alot of transparency on what's covered and what's not. never hear from them. paid out 1000s over the years. considering changing policies.." |
11 Nov 2014 | Overall rating | |
Claims rating | ||
Review by | Jennifer (NSW) | |
Had Zurich Life Insurance for 1 year or less. | ||
"I set up this policy through Insurance Watch and had a fabulous experience. The friendliest, most efficient service I have ever experienced with regard to finding insurance. Many thanks to all at Insurance Watch." |
12 Sep 2014 | Overall rating | |
Claims rating | ||
Review by | Michael (VIC) | |
Had Zurich Life Insurance, Income Protection for 1 year or less. | ||
"Yes I would recommend - easy, hassle free purchase, just like it should be." |
13 Aug 2014 | Overall rating | |
Claims rating | ||
Review by | Robert (WA) | |
Had Zurich Income Protection for 1 year or less. | ||
"Very comprehensive cover at a competitive premium. I would recommend this insurer to others based on their product offering and flexibility to my circumstances.." |
07 Aug 2014 | Overall rating | |
Claims rating | ||
Review by | Pam (VIC) | |
Had Zurich Life Insurance for 3 years. | ||
"Friendly, explained the details clearly and benefits of insurance. This insurance represented good value for the dollars paid.." |
07 Aug 2014 | Overall rating | |
Claims rating | ||
Review by | Jeffrey (VIC) | |
Had Zurich Life Insurance for 3 years. | ||
"Liked the features of this insurance. It is expensive insurance to have for me but after looking at other policies it represents pretty good value.." |
29 Jan 2014 | Overall rating | |
Claims rating | ||
Review by | K (QLD) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 10 years or more. | ||
"The prices just keep going up which is making things a bit difficult." |
28 Nov 2013 | Overall rating | |
Claims rating | ||
Review by | Tom (VIC) | |
Had Zurich Income Protection for 1 year or less. | ||
"Not much experience yet, it is a new IP policy. Initial process was OK. Thanks T." |
20 Jun 2013 | Overall rating | |
Claims rating | ||
Review by | BARRY (QLD) | |
Had Zurich Life Insurance for 1 year or less. | ||
"Would certainly recommend Zurich." |
20 Jun 2013 | Overall rating | |
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Review by | Donovan (WA) | |
Had Zurich Life Insurance for 1 year or less. | ||
"Good value for money. Regular communication.." |
19 Jun 2013 | Overall rating | |
Claims rating | ||
Review by | Craig (NSW) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Income Protection for 1 year or less. | ||
"Extremely timeconsuming application process." |
18 Jun 2013 | Overall rating | |
Claims rating | ||
Review by | Stephen (WA) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability) for 2 years. | ||
"Insurance was organised through a broker, so not sure if this policy is really the best one on offer in the market place at the moment.." |
17 Jun 2013 | Overall rating | |
Claims rating | ||
Review by | Alan (ACT) | |
Had Zurich Life Insurance, Income Protection for 1 year or less. | ||
"I have not had to engage directly with my insurer as I am within year 1. Notwithstanding I have no reason to not contunue with them, particularly as I am well informed about my insurance and responses to simple questions have been timely and complete.." |
15 Jun 2013 | Overall rating | |
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Review by | Andrew (QLD) | |
Had Zurich Life Insurance, Income Protection for 3 years. | ||
"Huge premium hikes, no interest in discussing needs.." |
31 May 2013 | Overall rating | |
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Review by | Richard (VIC) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover for 6 years. | ||
"The insurance has suited me prior to my semi retirement circumstances. The broker agent has not been in touch with me for over 5 years and when I phoned (left a message to contact me) to inquire about reducing my policy I didn't receive a return call.." |
26 May 2013 | Overall rating | |
Claims rating | ||
Review by | Lex (NSW) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Income Protection for 7 years. | ||
"Been with them for years and they have never reviewed my policies." |
17 May 2013 | Overall rating | |
Claims rating | ||
Review by | Garry (QLD) | |
Had Zurich Life Insurance for 4 years. | ||
"Insurance companies are a necessary evil. They are a profit making organisation not a social service. I only insure things I cannot afford to self insure. I got life insurance with Zurich through the financial advisor service at the ANZ bank. Of the insurance companies that the ANZ deals with only Zurich would insure me but at a 50% premium on the cost. They would not provide income protection. This was because of a condition I had had that I believed to be fully cured with no residual effects. I didn't feel that I had any additional risk of dying. The case left me feeling 'What do they know about my health that my doctor doesn't. Am I likely to die soon'. I think if an insurance company assesses you as a different risk to others they should disclose the information supporting that decision. I support Zurich in that they were prepared to insure me when others wouldn't.." |
15 May 2013 | Overall rating | |
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Review by | Jan (QLD) | |
Had Zurich Life Insurance for 10 years or more. | ||
"I have found the acquisition of this policy and the overall benefits to be excellent. I have had excellent customer service when I have contacted them about this policy as well.." |
15 May 2013 | Overall rating | |
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Review by | Changjie (VIC) | |
Had Zurich Income Protection for 2 years. | ||
"It's OK. just a bit expensive." |
14 May 2013 | Overall rating | |
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Review by | Eddie (NSW) | |
Had Zurich Trauma / Critical illness cover for 6 years. | ||
"The financial planner that researched this insurer is more relevant than the insurer itself.." |
14 May 2013 | Overall rating | |
Claims rating | ||
Review by | Shu (VIC) | |
Had Zurich Life Insurance, Income Protection for 3 years. | ||
"They were reasonably priced with good range of benefits. I haven't had any claims so I cannot comment on their processes there.." |
07 May 2013 | Overall rating | |
Claims rating | ||
Review by | Bernhard (NSW) | |
Had Zurich Life Insurance, Trauma / Critical illness cover for 2 years. | ||
"No issues so far with this insurer. Would be happy to recommend.." |
04 May 2013 | Overall rating | |
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Review by | David (TAS) | |
Had Zurich Life Insurance, TPD (Total and Permanent Disability), Income Protection for 3 years. | ||
"Has been no trouble. Customer service prompt and accurate on the one occasion I needed to contact them.." |
02 May 2013 | Overall rating | |
Claims rating | ||
Review by | Jose (VIC) | |
Had Zurich Life Insurance for 2 years. | ||
"It is value for money and would definitely recommend. Overall quite happy with the company.." |