NEOS Insurance Reviews

Reviews and star ratings come from customers who have had a NEOS Life, TPD, Trauma or Income Protection insurance policy.

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NEOS

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Overall rating: Average from 9 reviews
Value for money
Features and benefits
Ease of Application
Timeliness of processing
Customer service and communication

Claims rating: Terrible from 1 review No reviews
Ease of lodging		N/A
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20 Jun 2025	Overall rating
	Claims rating
	Review by	Michael (QLD)
		Had NEOS TPD (Total and Permanent Disability) for 5 years.
		"Like all insures they will look for loop hopes not to pay you but neos takes the cake i took out TPD and Life insurance for the reason i may need a claim one day, well this day did came, finished up at my job for stress related health issues i find that anxieties brought on tremors that cause uncontrollable movements through out my body but mainly in my hands and seems i will have them forever so put in my claim, wasn't that hard it seemed i answered all their question for their investigation they checked all my medical history doctors medicare etc to see if i had gone to the doctor before about my tremors , i ticked no but here's the kicker i went to a skin specialist for sun cancers back before i don't know when and he asked me about my tremors at the time i didn't real notice them my self small DT's they didn't worry me however he referred me to a Doctor who told me nothing to worry about go home...this was Neos reason for cancelling my claim told me if i don't like the outcome go to your ombudsman. my concern here is that Neos doesn't really care for your well being as there was no hey there maybe and under lying problem for your tremors as you where not taking any Meds for your tremors or you haven't had an MRI's to show underlaying problems before your claim and to make it worse while waiting for a reply they up my monthly payments 120$ on top of my already monthly payment which made it 250$a month roughly, then i asked why such a big jump and asked for a copy of their KPI's or what ever it is that help them to come this amount, Belinda N came back in a email its because of your age ,no info of how they came to the price so they could of made it what ever price they felt so beware. They will drain you even when knowing that they were never going to help you Neos is a big Zero from me so make sure ask the right Questions before signing up it will save you money in the long run trust me and watch out for Belinda N at Neos if you get her she will drag it out three month done and dusted policy to 5 months or maybe more if it wasnt for my wife ringing up to find out what going on so who knows how long it was going to drag out for... however their reaping there reward in full now."

03 Mar 2025	Overall rating
	Claims rating
	Review by	Jasmin (QLD)
		Had NEOS Life Insurance for 2 years.
		"I am basing this review primarily on customer service. I had tried to call through numerous times and I must have been accidentally answered on every occasion as I heard people gossiping with each other and clearly not able to hear me. I became quite frustrated and had tried half a dozen times before giving up and attempting to reply to the latest email - to which there was no response. There appears to be incredible attention to detail when applying and setting up a policy, however you fall by the wayside after they have received your money. Find a different agency if you value customer service!."

06 Jul 2024	Overall rating
	Claims rating
	Review by	Judith (NSW)
		Had NEOS Life Insurance for 1 year or less.
		"Great and quick and easy to register for a claim on line."

02 Jan 2023	Overall rating
	Claims rating
	Review by	Andrew (VIC)
		Had NEOS Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 1 year or less.
		"Very easy to deal with and smooth process from start to finish."

16 Sep 2022	Overall rating
	Claims rating
	Review by	Jackie (QLD)
		Had NEOS Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 2 years.
		"Very competitive insurance offered at a reasonable price, customer call center also offers great service when I call because I've forgotten my login information.."

14 Sep 2022	Overall rating
	Claims rating
	Review by	Djordje (VIC)
		Had NEOS Life Insurance, TPD (Total and Permanent Disability) for 1 year or less.
		"Lower monthly premiums than competition, easy application and appears to be trustworthy. So far so good!."

05 Sep 2022	Overall rating
	Claims rating
	Review by	Sarah (WA)
		Had NEOS Life Insurance, TPD (Total and Permanent Disability), Income Protection for 3 years.
		"Havent had any need to speak with them so happy at the moment."

27 Aug 2022	Overall rating
	Claims rating
	Review by	PABI (NSW)
		Had NEOS Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 2 years.
		"Life insurance can be tailored to meet the needs of each member of the fund, thus reducing the risk of being underinsured. There is a significant tax advantage.."

19 Oct 2021	Overall rating
	Claims rating
	Review by	Chris (WA)
		Had NEOS Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 1 year or less.
		"It's early days with this insurer and I haven't made a claim yet but they've been very easy to deal with and offered far better rates than our previous provider and without their requisite data-gathering activities.."