NEOS Insurance Reviews

Reviews and star ratings come from customers who have had a NEOS Life, TPD, Trauma or Income Protection insurance policy.

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NEOS

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Overall rating: Average+ from 8 reviews
Value for money
Features and benefits
Ease of Application
Timeliness of processing
Customer service and communication

Claims rating: from 0 review No reviews
Ease of lodging		N/A
Processing time		N/A
Helpfulness with enquiries		N/A

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03 Mar 2025	Overall rating
	Claims rating
	Review by	Jasmin (QLD)
		Had NEOS Life Insurance for 2 years.
		"I am basing this review primarily on customer service. I had tried to call through numerous times and I must have been accidentally answered on every occasion as I heard people gossiping with each other and clearly not able to hear me. I became quite frustrated and had tried half a dozen times before giving up and attempting to reply to the latest email - to which there was no response. There appears to be incredible attention to detail when applying and setting up a policy, however you fall by the wayside after they have received your money. Find a different agency if you value customer service!."

06 Jul 2024	Overall rating
	Claims rating
	Review by	Judith (NSW)
		Had NEOS Life Insurance for 1 year or less.
		"Great and quick and easy to register for a claim on line."

02 Jan 2023	Overall rating
	Claims rating
	Review by	Andrew (VIC)
		Had NEOS Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 1 year or less.
		"Very easy to deal with and smooth process from start to finish."

16 Sep 2022	Overall rating
	Claims rating
	Review by	Jackie (QLD)
		Had NEOS Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 2 years.
		"Very competitive insurance offered at a reasonable price, customer call center also offers great service when I call because I've forgotten my login information.."

14 Sep 2022	Overall rating
	Claims rating
	Review by	Djordje (VIC)
		Had NEOS Life Insurance, TPD (Total and Permanent Disability) for 1 year or less.
		"Lower monthly premiums than competition, easy application and appears to be trustworthy. So far so good!."

05 Sep 2022	Overall rating
	Claims rating
	Review by	Sarah (WA)
		Had NEOS Life Insurance, TPD (Total and Permanent Disability), Income Protection for 3 years.
		"Havent had any need to speak with them so happy at the moment."

27 Aug 2022	Overall rating
	Claims rating
	Review by	PABI (NSW)
		Had NEOS Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 2 years.
		"Life insurance can be tailored to meet the needs of each member of the fund, thus reducing the risk of being underinsured. There is a significant tax advantage.."

19 Oct 2021	Overall rating
	Claims rating
	Review by	Chris (WA)
		Had NEOS Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 1 year or less.
		"It's early days with this insurer and I haven't made a claim yet but they've been very easy to deal with and offered far better rates than our previous provider and without their requisite data-gathering activities.."