Consumers have voted OnePath as overall winner and ClearView as runner-up in the 2018 Consumer Choice Awards.

The Consumer Choice Awards are a joint initiative of the Association of Financial Advisers (AFA) and the Beddoes Institute, a company specializing in the research and benchmarking of financial services.

The Beddoes Institute surveyed current policyholders and those who have claimed on their TPD, Trauma or Income Protection policies to discover which life insurance companies had excelled in delivering their products, services and claims processes.

The resulting Awards recognized excellence in a number of different categories:

Policyholder AwardsWinners
Value for MoneyAIA
Best New Customer ServiceClearView
Most Satisfied CustomerClearView
Claimant AwardsWinners
Best Application ProcessClearView
Best Turnaround TimeOnePath
Best Claims StaffClearView
Return to Health and WellnessBT
Focus on Early InterventionBT

AFA CEO Philip Kewin said the AFA was pleased to be involved in the Awards adding “The experience of consumers helps identify the insurers who are exceeding expectations, which in turn helps the industry as a whole to continue to raise product and service standards.”

In accepting the top award Gerard Kerr, Head of Life Insurance at OnePath, said “This great recognition is a result of our consistent focus on putting our customers at the centre of everything that we do, our record achieving good customer outcomes and honouring the commitments that we make them.”

In the wake of the revelations of the Royal Commission the Consumer Choice Claims Awards provide valuable feedback about which insurers are perceived to be performing the best when it comes to paying claims.  Other information about the claims performance of insurers can be found at: Life Claims Stories, Trauma Claims Stories, Income Protection Claims Stories, Insurance Claims Statistics and Customer Reviews.

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