Reviews and star ratings come from customers who have had a AIA Life, TPD, Trauma or Income Protection insurance policy.

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Find out more about AIA Vitality and AIA Health Insurance

Overall rating:
Average+ from 212 reviews
Value for money
Features and benefits
Ease of Application
Timeliness of processing
Customer service and communication
Claims rating:
Average from 28 reviews
No reviews
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03 Jan 2024 Overall rating
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    Had AIA Life Insurance, Trauma / Critical illness cover for 1 year or less.
    "The overall process is fast and easy. The reason I chose AIA is that they are worldwide large organisation and the Vitality programme is really worth it if you are an active workout person. It will provide you more value especially you need to travel oversea at least once a year.."
05 Dec 2023 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection, Funeral Insurance / Plan for 2 years.
    "I like the AIA Vitality add-on and would certainly recommend others to get a quote from them.."
19 Sep 2023 Overall rating
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    Had AIA Life Insurance, Income Protection for 1 year or less.
    "Competitive price in the market and easy application process for SMSF Super fund members."
28 Jul 2023 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 2 years.
    "Very low contact, I like the AIA Vitality component that is signed up for separately.."
28 Jul 2023 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 2 years.
    "I've had sufficient communication and no cause for concern with AIA."
15 Jul 2023 Overall rating
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    Had AIA Life Insurance for 10 years or more.
    "AIA are quite difficult to communicate with. I wanted to cancel one component of my insurance and had to go through a financial adviser to do so. It is also becoming quite expensive to maintain my insurance.."
06 Jun 2023 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 1 year or less.
    "Affordable, easy and convenient to apply and avail. The team was knowledgeable and knew their products.."
02 Apr 2023 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 10 years or more.
    "Insurance transferred from comm insurance but they did not provide AIA vitality benifits which is dissappointing.."
01 Apr 2023 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 1 year or less.
    "So far I liked this insurar and have no issues.."
26 Feb 2023 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 1 year or less.
    "Fortunately have not had the need to claim, but the application process was quick and easy. The policy coverage is quite good and offers buyback between policies if claimed.."
24 Feb 2023 Overall rating
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    Had AIA Trauma / Critical illness cover, Income Protection for 7 years.
    "Trauma insurance had removed any mental health concerns but IP is currently paying for IP. Application was very comprehensive but understand why. They are happy, so far, to work with my existing medical professonals which is great. Also took part in a couple of AIA programs which were also very helpful. Beyond Pain great to understand my ongoinf chronic pain issues.."
20 Feb 2023 Overall rating
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    Had AIA Life Insurance for 10 years or more.
    "We have been with this insurer for over 10 years. We have not had to claim. Like everything at this time, it would be better if it was cheaper, but we want the insurance so pay what we have to.."
13 Feb 2023 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "The benefits from AIA is good like the vitality program but value for money isnt that great.."
12 Feb 2023 Overall rating
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    Had AIA Life Insurance for 10 years or more.
    "Friendly and helpful staff, unfortunately no office in out states so need to do everything through email and phone."
10 Feb 2023 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 10 years or more.
    "My experience has been fairly hands-off over the last 10 years. My cover is within my superannuation and just going along.."
31 Jan 2023 Overall rating
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    Had AIA Life Insurance, Trauma / Critical illness cover, Income Protection for 1 year or less.
    "I would advise using any other provider other than AIA as paying annual bills is almost impossible. They do not send invoices in a timely fashion and when you try contact them their resposnses are poor and unhelpful. After 10 emails and the submission multple direct debit authority forms I am still waiting for my premium payment to be processed. If they can't arrange to take your policy payment what hope have you got that AIA will actually process a claim. They are ill prepared to answer inquiries I asked 3 months before my anniversary date as to what my policy payment amount would be for the following year and they did not know. Further, they could not give me a billing date and they never sent an invoice prior to the bill due date. All this was after I had a direct debit in place and the funds available for payment a day before my policy anniversary date as I had no clear idea of when the policy payment was due having received no answer from them by phone or email.. Please take your money and seek insurance help elsewhere and if everyone does this then hopefully AIA will be out of business or at least wise up to the fact that some basic level of customer service is required. The web page is practically useless one should be able to login and see all one's policy details, get tax records, see invoices etc whenever one wants to! AIA makes AMP look good and that is some achievement.."
03 Jan 2023 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 1 year or less.
    "I havent had a lot of communication with AIA Life but so far the process has been easy."
03 Jan 2023 Overall rating
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    Had AIA Life Insurance, Trauma / Critical illness cover for 10 years or more.
    "I have really had no contact with my insurer except to have yearly premiums increase each year . I have no reason to like or dislike my insurance company."
14 Dec 2022 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 2 years.
    "Easy to apply and reasonable price. I have never had to claim, and fingers crossed I never will."
12 Dec 2022 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 2 years.
    "Policy was setup from superannuation - australian retirement trust (used to be sunsuper) - quoting and transaction was smooth with easy to understand interface.."
01 Oct 2022 Overall rating
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    Had AIA Life Insurance, Income Protection for 8 years.
    "They are ok but I never here from them. I'm not sure if my premium has gone up or not."
11 Sep 2022 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 10 years or more.
    "Great communication when I went on maternity leave they notified me with plenty of notice when it would be on hold and then resume. It's so easy because it's done through superannuation."
27 Jul 2022 Overall rating
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    Had AIA Life Insurance for 10 years or more.
    "I have purchased the life insurance for my husband more than 10 years ago thru Insurancewatch. Sadly, my husband passed away a month tomorrow and I contacted AIA and insurance watch to apply for a claim to help me pay for funeral expenses. Donna from Insurance watch and the AIA team were so compassionate of my needs at this difficult time and sent me all the documents required for the claim. Within a week of sending the documents to Donna, I received the funds in the bank and this helped me enormously the burden of the funeral expenses and other associated costs. Thank you Donna & AIA team for your efficiency and support during this difficult time. Your time is very much appreciated. I know my husband is watching over us and would be so grateful of your help as well.."
27 Apr 2022 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover for 2 years.
    "Absolutely disgraceful customer service I cancelled in 2012 because of terrible service and now in 2022 have ended back here due to the Comminsure transition and 10 years on it is no better. Poor communication archaic systems and poor customer service philosophy's. I have been chasing for the past week either a policy document, certificate of currency or a breakdown on this policy for superannuation purposes I’ve spoken to 3 people, waited for hours on phones to get someone to send me this information on email I've waited over a week and they send me the wrong one?? the one they said they couldn’t send??? Until after June 30 2022? They also have to send out paper renewals and have no way of making it electronic WOW this is 2022. Imagine if you had to make a claim I think I will be looking to move again.."
26 Mar 2022 Overall rating
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    Had AIA Life Insurance for 10 years or more.
    "These were the ones recommended to us by our broker. Seemed easy enough to get the policies. Was affordable, compared to most and seems to cover all grounds.."
25 Mar 2022 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "The application process is very easy and convenient. The price and benefits are competitive.."
25 Mar 2022 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 1 year or less.
    "The coverage of the insurance is pretty competitive as compared to others.."
23 Mar 2022 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 10 years or more.
    "Poor communication in relation to processes around life insurance. I would not recommend them.."
23 Mar 2022 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 4 years.
    "Good customer service, have been with them for a long time now and they are good.."
23 Mar 2022 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 4 years.
    "The AiIA Call centre wait times are way too long.."
08 Dec 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover for 3 years.
    "Went with them from advice from financial advisor however premiums have increased by over $600 per year the past 2 years so now looking elsewhere.."
03 Nov 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 6 years.
    "I held a Life and TPD policy with AIA and unfortunately had to make a claim on the TPD cover. The claims process was easy although my broker Insurance Watch helped immensely with this. Although the claim took just over a year to finalise, I do understand that this was likely due to the nature of my injury (psychiatric) and the need for it to be stable and stationary before assessment. Once the assessment took place, AIA was quite quick to respond and accept the claim. Payment was made within a day or so. Overall, I consider AIA was very good to deal with through the claims process and was very fair in assessing the claim. I did feel that they were here to help me, rather than find a way to deny a valid claim (which had been a concern I had at the start given an experience I had with a different insurer and a different type of claim).."
29 Oct 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 10 years or more.
    "Like - it is globally recognised - offers voucher annually to encourage check-ups Dislikes - Nothing really but I am yet to claim from them (touchwood!)."
26 Oct 2021 Overall rating
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    Had AIA Trauma / Critical illness cover for 5 years.
    "Simple policy setup and annual review of sum insured to keep pace with market inflation. Easy to communicate with and could recommend to others."
13 Oct 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 4 years.
    "I like the ease of the application process, and that they offer a discount with AIA Vitality.."
11 Oct 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 2 years.
    "Customer Service is poor. Wait a long time for a phone call to speak to human. Email sent and wait many days (usually nearly a week) to get a reply. Form is hard to find. Customer service person is not really knowledgable and don't understand English much. I am only stick with this insurer because the features and premium is worth these hassles. Pro-tips: Use Financial Advisor who has a lot of patience to have these headaches between you and AIA, so you save your day and live a happy life.."
09 Oct 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 7 years.
    "Premium increases of 25-35% per year. Send me dozens of letters in the post per year (I would prefer email), no online customer portal.."
08 Oct 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 10 years or more.
    "I never used it! got it from my friend who sells insurance. But one time it sent me a letter advising my beneficence been changed, which I didn't. I called few times and complaint. They said my profile was not updated but never explained why this letter got sent to me. Finally got a apology letter after I refused to renew my policy and my friend pushed from her end. Really really disappointed, not just because of the mistake which is a huge security breach, but also their response and action after that.."
08 Oct 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 5 years.
    "Premiums expensive, but so are all life insurance policy premiums.."
08 Oct 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 5 years.
    "I did try to make an income insurance claim but I had to wait not only until I'd been off for the waiting period but also I had used all leave I had owing. My Long Service Leave chewed up the rest of my convalescence and no claim was lodged.."
08 Oct 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 2 years.
    "I've never dealt with them and as they're the underwriter to my superannuation provider, I had no involvement in the choice to go with them. I can't really comment on them other to say that their benefits seem OK given I'm not paying for them personally.."
07 Oct 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover for 10 years or more.
    "This insurance is very expensive but they all are. Made a claim, but it was actually by accident, after coming across a section in our paperwork that related to a procedure I had, so regular helpful communication may have helped us realise earlier that this could be claimed for.."
06 Jun 2021 Overall rating
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    Had AIA TPD (Total and Permanent Disability), Income Protection for 10 years or more.
    "I love the AIA Vitality program but the rest of their systems and processes are antiquated. There's no online portal to check your account or download policy info. Everything is done via snail mail and paper. You have to use an insurance agent to take out a policy in the first place. They need to get with the 21st century."
04 Jun 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 5 years.
    "Have been very happy with the information provided to me and having the addition of AIA vitality."
04 Jun 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 10 years or more.
    "Open this policy well over 15 years ago. Had little to no correspondence from AIA. All communication had to be initiated by me. Not sure if policy is still relevant for my current situation."
12 May 2021 Overall rating
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    Had AIA TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 10 years or more.
    "Nice and easy, all done through my super fund and barely any paperwork for me to fill out.."
23 Apr 2021 Overall rating
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    Had AIA TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 10 years or more.
    "They provide an effortless way to keep you insured and peace of mind know that you're fully covered."
08 Apr 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 1 year or less.
    "Good comms, a seamless application process and great value for money, Highly recommended.."
09 Mar 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 1 year or less.
    "The sign up process was straight forward and offered what we needed.."
27 Feb 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 2 years.
    "I have no issue with the company and I definitely recommend them to others."
16 Feb 2021 Overall rating
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    Had AIA Life Insurance, Income Protection for 5 years.
    "Friendly customer service, have not had any issues with them. I've also never had to claim, but I'm confident that they'd be helpful.."
15 Feb 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 1 year or less.
    "Hubby and I have life and TPD insurance through our super. As we get older the insurance cover drops but the premiums keep rising. Very shabby treatment since we have been with them since 2012.."
17 Jan 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 2 years.
    "Having life and TPD insurance provided by AIA via my super fund means I don't need to deal with the insurance company. I feel the premiums are lower than they would be if I paid AIA directly, and the premiums come out of my employer contributions so I dont pay income tax on them.."
17 Jan 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 10 years or more.
    "I think they are sufficient for the purposes i am getting insured for. no complaints but no praises either. however their aia vltality program is pretty good."
17 Jan 2021 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 3 years.
    "Dislike: I am on a level premium, yet my premium for 2020 increased by 15% which they stated was due to external factors Like: AIA Vitality program offering benefits (although, they're probably using the data received to increase policies)."
17 Jan 2021 Overall rating
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    Had AIA Income Protection for 10 years or more.
    "Have not had to claim, so haven't been able to test them effectively.."
16 Dec 2020 Overall rating
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    Had AIA Life Insurance, Income Protection for 9 years.
    "I was very healthy when I signed up. I was terminally ill with terminal heart failure, as diagnosed and documented by end stage heart failure team/ transplant team Acting Medical Director and heart transplant surgeon. I was terminally ill for about 2 weeks. Proof was provided. Weirdly I survived, and have received a gifted heart for which I am grateful every day. There was no possible way to predict this (no family history) and my claim for terminal illness and IP payments were both perfectly legitimate. I desperately want to return to work, but I will never be able to return to work full time. I should be insured for his, but my impression is that AIA only want to save as much money as possible by delaying my claim and only try to defend themselves to a very low standard in the AFCA Ombudsman cases. Heart transplants and mechanical hearts are, by definition, palliative interventions. They don't provide a cure, they just prolong life and never allow a full recovery. My main concern is the number of stroke events I have experienced already, and how this impacts my work capacity. Having a completely unsupportive insurer only adds to the stress, and this stress has immediately preceded two stroke events (I even had an alarm during a phone call with AIA claims assessor, and this was recorded and preceded a hospitalisation for a TiA by around a week). Please be careful when choosing any kind of life insurance product. You think you're buying assurance for your family, but you will not know if your insurer is any good until you make a claim. By then it's too late. AIA have had to pay extra benefits already and pay to meet a determination in my favour by AFCA. It has cost them more in AFCA fees than compensation to me, so they are wasting their shareholders' and policyholders money in fighting 'losing battles' in AFCA. I am now trying to have the rehabilitation benefits to pay for cardiac monitoring equipment for my fitness/ rehabilitation training and gym membership. AIA will almost certainly deny this and again spend more money fighting the case than they would to support my rehabilitation. I'm determined to return to work part time, based on medical advice. I'm not ready to be thrown on the scrap heap, but I will not be able to maximise my recovery without AIA's support. Do AIA want their clients to return to work and earn as much as possible, or not?."
09 Nov 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 3 years.
    "Any changes with this provider is done paper based. No electronic copy of forms or correspondence. Any update of information needs to be submitted via post. Value for money is pretty competitive , but not cheap. AIA vitality program is the only feature that attracts and keeps me with the provider.."
30 Oct 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 5 years.
    "They are excellent and vitality prizes and discounts are great too."
20 Oct 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 10 years or more.
    "No complaints, it's a lot of paperwork, but trying to up your cover is a nightmare; existing conditions greatly stifle your options.."
24 Jun 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 1 year or less.
    "I have found that AIA's Vitality program to be very good value. Apart from the insurance discounts, getting a gym membership at a reduced rate and also getting rewarded for keeping active is a great benefit. I'd definitely recommend AIA and especially taking up the Vitality membership.."
22 Jun 2020 Overall rating
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    Had AIA TPD (Total and Permanent Disability) for 3 years.
    "I liked the speedy service whenever you ring up but didn't like the service after you have signed up.."
21 Jun 2020 Overall rating
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    Had AIA Life Insurance for 4 years.
    "AIA are no better, no worse than other life insurance providers.."
21 Jun 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 3 years.
    "There's no online portal to login to so do self service things like check my cover, adjust insured amounts etc..."
27 May 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 4 years.
    "I love the AIA vitality product. Would recommend them for this product . The application process was difficult at the time as I was waiting on test results but once the policy was put in place it has been simple.."
26 May 2020 Overall rating
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    Had AIA TPD (Total and Permanent Disability) for 10 years or more.
    "Have been in claims process for 5 months now with hardly any communications - mine is straight forward case. Should have been over and done within 2 weeks.."
07 May 2020 Overall rating
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    Had AIA Life Insurance for 10 years or more.
    "The customer service is great and staff are helpful and easy to understand."
06 May 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 4 years.
    "I would recommend AiA they have treated me with respect and transperancy."
20 Apr 2020 Overall rating
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    Had AIA TPD (Total and Permanent Disability) for 10 years or more.
    "AIA TPD CLAIM. DATING BACK TO 2018 AIA HAVE USED DELAY AFTER DELAY WITH QUESTIONS TO MY ACCOUNTANT, ATO ASSESSMENT NOTICES, SURGEON AND UNETHICAL COLLUSION WITH OTHER INSURANCE COMPANIES - TRYING TO SOURCE INFORMATION FROM THEM. I LODGED A COMPLAINT WITH AIA COMPLAINTS DEPARTMENT, THEY SAID THEY WOULD KEEP US UPDATED BUT NOTHING - HAD TO CONTACT THEM WE ASKED FOR AN ESCALATION OF OUR CLAIM AND A TIMELINE BUT THEN HAD TO FOLLOWUP AGAIN, AND NOW IT NEEDS TO GO TO ANOTHER DEPARTMENT FOR REVIEW. AIA WANTED A NEW DOCTOR'S REPORT FROM THE SURGEON, EVEN THOUGH THEY ALREADY HAD HIS REPORT, BUT WOULD NOT PAY FOR A NEW ONE. AIA NOW WANT TO ARRANGE AN INDEPENDENT MEDICAL EXAMINATION AFTER TALKING ABOUT THIS FOR MONTHS BU tSTILL NOTHING ORGANISED IT HAS BEEN AN ONGOING NIGHTMARE, EXTREMELY STRESSFUL WITH STILL NOOOOOO ANSWERS OR RESULTS."
02 Apr 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 3 years.
    "We havent had uch to do with them on a personal basis , we went through a broker who was great.."
18 Mar 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 10 years or more.
    "Took to long to Review and process my claim Too many people involved in my claim."
11 Mar 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 2 years.
    "AIA vitality is a great rewards benefit and provided a lot of value. The massive price increases this year was disappointing to see and hope that my level premium is not affected too much in the future."
11 Mar 2020 Overall rating
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    Had AIA Life Insurance for 2 years.
    "I have had a really good experience with this insurer and luckily, have had to make no claims touch wood!."
08 Mar 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover for 10 years or more.
    "Would like to look at other options. It was so long ago. Set and forget type of thing."
07 Mar 2020 Overall rating
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    Had AIA Life Insurance for 2 years.
    "Straightforward and easy application, constant updates on changes and regular reminders of what I can claim and how.."
07 Mar 2020 Overall rating
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    Had AIA Life Insurance for 2 years.
    "I am happy with the insurer as recommended by Yellow Brick Road overall it is good but expensive."
28 Feb 2020 Overall rating
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    Had AIA Life Insurance for 2 years.
    "I LOVE the benefits of this life insurance... they really inspire healthy living with their incentives!."
24 Feb 2020 Overall rating
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    Had AIA Life Insurance, Income Protection for 2 years.
    "So far it has been an easy process, though I have never tried making a claim.."
19 Feb 2020 Overall rating
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    Had AIA Life Insurance for 10 years or more.
    "I have held this policy since 1985 very happy although luckily have not needed so far.."
03 Feb 2020 Overall rating
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    Had AIA TPD (Total and Permanent Disability), Income Protection for 5 years.
    "It's a cheap product that is more than eager to take your money. However, when it comes to claims it is slow, unresponsive and provides little information to us. They're happy to continue calling you to get you off the income protection claim, but to request them for additional documentation is like the hardest task in the world. Disgusting."
02 Feb 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 10 years or more.
    "The insurance is offered via my superannuation and has been easy to establish and is great value for money,."
30 Jan 2020 Overall rating
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    Had AIA TPD (Total and Permanent Disability) for 4 years.
    "Very Easy to join and great ongoing communication. They also have a fantastic app where you can see your account easily.."
08 Jan 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 3 years.
    "I managed a company and we use AIA for all employees not the best company I have dealt with for value for money."
06 Jan 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 1 year or less.
    "With a ease of application there are added benefits that will keep you motivated."
02 Jan 2020 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 10 years or more.
    "They take it upon themselves to review my premiums, without consultation.."
26 Dec 2019 Overall rating
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    Had AIA Life Insurance for 10 years or more.
    "The insurer uses brokers, which can be very painful when you are dealing with different people all the times. However if you can get pass this, they are very good.."
11 Dec 2019 Overall rating
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    Had AIA Life Insurance for 10 years or more.
    "They are hard to get to speak to a person. Send an email, no reply. Finally get a person and they are rude. Dont use them."
02 Oct 2019 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "Speedy, efficient service. Good rates and easy to deal with.."
25 Sep 2019 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 5 years.
    "Haven't had any issues with them. AIA Vitality is a nice enough bonus program that they offer.."
25 Sep 2019 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 1 year or less.
    "Easy to apply for increase of cover through my super website, took 48 hours to get and phone call with an answer and then they sent a confirmation letter out in the post. Was surprised that it was sent via post as everything else is done via email.."
31 Aug 2019 Overall rating
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    Had AIA Life Insurance for 10 years or more.
    "I took this policy out when I was 32 and luckily have not needed to use it yet."
28 Aug 2019 Overall rating
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    Had AIA Life Insurance for 8 years.
    "The claims process is horrible. They were difficult to communicate with, and didn't respond favorably till I sent it to a lawyer. Would not recommend."
25 Aug 2019 Overall rating
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    Had AIA Trauma / Critical illness cover for 3 years.
    "I haven't made a claim so very hard to rate. I believe the premiums are good.."
12 Aug 2019 Overall rating
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    Had AIA TPD (Total and Permanent Disability) for 10 years or more.
    "Incompetent, constantly making excuses for their poor performance. Have been lied to by senior staff. Have little or lame follow up processes. Extremely poor documentation of calls and important information. One central email address which important documents get lost in because it is unmanaged. They have this 20 day follow up processes which more often than not your case will lay dormant in that time followed by we are waiting on documents excuse. I get better service from centerlink than these jokes."
31 Jul 2019 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "I liked the communication with the broker, promptness of communication, clarity of paperwork and comments by other policy holders in review.."
25 Jul 2019 Overall rating
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  Review by
    Had AIA TPD (Total and Permanent Disability), Income Protection for 1 year or less.
    "It has been a seamless exercise. They gave me the cover without any hassle."
05 Jul 2019 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 5 years.
    "I have had no issues with this insurer, and they have even come to the table over optimising my premiums to consider for financial stress during the economic recession. Quite satisfied. Reasonable Premium for the level of cover.."
18 Jun 2019 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "I like the ease of application and AIA vitality membership attached to it.."
14 Jun 2019 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 1 year or less.
    "Donna was extremely helpful and responsive making the process easy and I'm very happy with the service. Thank you.."
27 May 2019 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection, Funeral Insurance / Plan for 10 years or more.
    "Easy to read Product Disclosure Statement, and fee structure. Product is old, so legacy customer which some of the newer customer service representatives do not have an immediate understanding of.."
11 May 2019 Overall rating
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    Had AIA Life Insurance, Trauma / Critical illness cover for 5 years.
    "They paid out my claim quickly which was a very pleasant surprise."
09 May 2019 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 2 years.
    "My work pays for mine so I can't really complain. Thankfully I haven't had to use it yet!."
08 Apr 2019 Overall rating
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    Had AIA Trauma / Critical illness cover for 3 years.
    "Easy to deal with and good value for money. Have never had to make a claim so not sure if the process is easy or not.."
05 Apr 2019 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 5 years.
    "As not claimed can only judge on general responsiveness during application and change requests which have been positive. So far I would recommend.."
04 Apr 2019 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "I had Astron life insurance and went through an adviser how offered AIA at a lot less money for same benefits.."
03 Apr 2019 Overall rating
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  Review by
    Had AIA Income Protection for 10 years or more.
    "The cover is good value but have sub par service."
03 Apr 2019 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover for 2 years.
    "They are too expensive and premiums rise too much each year they should be frozen,."
28 Feb 2019 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "Price and AIA Vitality rewards health program - it pays you to get fit."
27 Feb 2019 Overall rating
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    Had AIA Life Insurance for 10 years or more.
    "Just average i never call them they never call me."
18 Feb 2019 Overall rating
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    Had AIA Life Insurance for 2 years.
    "Salesman was very personable. Price of insurance has gone from $32 per month to $59 per month in just over two years,(rounded off). This seems like a lot for a CPI of 8%? Not sure I can afford this for next 30 years on a pension as I had to leave work to care for husband. Main gripe is that after ploughing through paperwork I think it said I have to write them a letter if I no longer want payments to be stepped or simply stop paying and lose all money. I think the paperwork should be dovetailed to person's cover it's too bamboozling and a waste of paper to get all the options. There's nothing about this process that I like. I would not recommend it to anybody.."
18 Feb 2019 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 9 years.
    "The insurance came with my super fund, which was transfered from my previous employer. I know I pay for the insurance, but I'm completely unaware what I'm exactly paying for, so dont have full visibility of the value of it. Payments also come out of the super fund so I dont have insight into the cost versus value.."
28 Jan 2019 Overall rating
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    Had AIA Life Insurance for 10 years or more.
    "The policy was recommended to me by my insurance adviser, I have found it to be value for money and good in comparison to other policies.."
18 Jan 2019 Overall rating
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    Had AIA TPD (Total and Permanent Disability) for 1 year or less.
    "I got this policy on the recommendation of my financial advisor. Agains t a number of other policies proposed, this was the best in terms of cost v benefit.."
18 Nov 2018 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 9 years.
    "Easy to deal with, claim process was straight forward and trauma payment paid within 14 days. My income protection was also paid when I had to have further surgery almost 2 years later.."
15 Nov 2018 Overall rating
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    Had AIA Life Insurance, Income Protection for 3 years.
    "It hasn't been accepted it's still being prossed 3 weeks waiting now."
01 Nov 2018 Overall rating
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    Had AIA TPD (Total and Permanent Disability), Income Protection for 10 years or more.
    "Very obvious that they are operating in the best interests of the company they are deceitful delaying onerous and not willing to help expecting us to recall events from 10 years ago and documentation from 2001 is ridiculous, and as a consequence we are going to have to engage lawyers to act on our behalf. This unnecessary impost will no doubt cost a lot and we have been charged around 3.300.00 per year for polices that they are reluctant to pay out on citing 6 months to make up there minds when what they are doing is finding a way not to pay. its my view that this is nothing more than a Chinese fly by night insurer snubbing there noses at us.."
20 Oct 2018 Overall rating
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    Had AIA Income Protection for 1 year or less.
    "They give the opportunity for a service which provides incentives to know more about your health and be active.."
25 Sep 2018 Overall rating
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    Had AIA Trauma / Critical illness cover for 1 year or less.
    "Yes I would recommend them. They were half the price of Real Insurance and much easier to deal with.."
24 Aug 2018 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 2 years.
    "AIA have been very good to me and processing the claim has been excellent. I would be happy to recommend them.."
13 Aug 2018 Overall rating
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    Had AIA Life Insurance for 2 years.
    "It was done via SGIO and we are very happy."
30 Jul 2018 Overall rating
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  Review by
    Had AIA Life Insurance for 2 years.
    "I highly recommend this insurer to others as it won't be a waste of money because 'you will get what you paid for'.."
26 Jul 2018 Overall rating
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  Review by
    Had AIA Life Insurance for 2 years.
    "When I took out the policy I did not realise the policy increased every year and also the cost. I wish it was explained up front.."
24 Jul 2018 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 10 years or more.
    "I have never made any claims however application process seems very long.."
23 Jul 2018 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "I love free the AIA Vitality service they offer. The gamification system of getting points for being healthy and then rewarded with vouchers and discounts has improved my health hugely over the past few months.."
16 Jul 2018 Overall rating
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    Had AIA Life Insurance, Trauma / Critical illness cover for 5 years.
    "My claim was paid within 2 weeks no hassles ,."
29 Jun 2018 Overall rating
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    Had AIA Income Protection for 4 years.
    "Been great service so far. Would recommend to others needing income protection.."
20 Jun 2018 Overall rating
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    Had AIA Income Protection for 7 years.
    "On the whole it has been good, however I have a permanent disability and my partial claims occasionally take a long time to get processed and paid due to my insurer having staffing issues. Insurance Watch have been extremely helpful in speeding up the process though and I would highly recommend them to anyone.."
14 Jun 2018 Overall rating
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    Had AIA Income Protection for 5 years.
    "Dodgy , lying , decetful , sneaky criminals keep away from these guys for godscsake take ya chances with any one but AIA def not recommend only unless you want pure disappointrment."
01 May 2018 Overall rating
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    Had AIA Life Insurance for 2 years.
    "Insurance provider is good, provides what I pay for, haven't made a claim.."
05 Apr 2018 Overall rating
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    Had AIA TPD (Total and Permanent Disability), Trauma / Critical illness cover for 2 years.
    "There medical process was a lot easier than the other companies suggested as i work in a physically demanding job. BUT they arent always straightforward with what the require and customer service isnt always the best."
13 Mar 2018 Overall rating
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    Had AIA Life Insurance, Income Protection for 10 years or more.
    "Claim process was handled smoothly & attending nurse was professional & caring."
23 Dec 2017 Overall rating
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  Review by
    Had AIA Income Protection for 2 years.
    "I find that it is good and provides me with the things that i need."
21 Dec 2017 Overall rating
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  Review by
    Had AIA Income Protection for 10 years or more.
    "For the price you pay, it's ok. Claims process can be a bit slow.."
16 Dec 2017 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 10 years or more.
    "Like the scope of policy Dislike the lack of communications and regular premium increases."
14 Dec 2017 Overall rating
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    Had AIA Trauma / Critical illness cover for 1 year or less.
    "The Vitality Program was the reason why I bought this insurance. I love it.."
04 Dec 2017 Overall rating
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  Review by
    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 2 years.
    "Poor clarification of policy details. Needed to make follow up enquiries to confirm policy success. Had to make multiple appointments to qualify for insurance. Medical etc.."
27 Nov 2017 Overall rating
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    Had AIA Life Insurance, Trauma / Critical illness cover for 5 years.
    "I think the customer service was fine when I commenced the policy."
27 Nov 2017 Overall rating
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  Review by
    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 10 years or more.
    "We all knew that AIG group is huge. Especially 9-11 after with the USA govt backing. As huge pay out, is a real assurance. And save to hear to us all.."
14 Nov 2017 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "I liked the efficient, value for money & professional customer service provided by InsuranceWatch & I would rate them very highly. I didn’t like completing the very long document for the insurer but I realise this is to determine the risk for the insurer & ultimately gives me a lower premium. Would certainly recommend Insurance Watch to anyone looking for insurance cover.."
27 Oct 2017 Overall rating
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    Had AIA Trauma / Critical illness cover for 1 year or less.
    "NEVER use them. Shocking company and do not accept answers from females. Sexist."
05 May 2017 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 1 year or less.
    "Very easy process and very pleasant to seal with. Time frame was expected due to the nature of insurance requested. Would and have recommended to others.."
26 Apr 2017 Overall rating
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    Had AIA TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 3 years.
    "Impossible to get in contact with them, wait for over 45 minutes on the phone. Email them and they either take forever to respond or don't respond at all.."
06 Jan 2017 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "Aia vitality is great for regular gym users and has extras like cheap movie tickets.."
06 Jan 2017 Overall rating
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  Review by
    Had AIA Life Insurance for 1 year or less.
    "Aia vitality is a good policy with extra benefits if you are a gym user.."
06 Oct 2016 Overall rating
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  Review by
    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 1 year or less.
    "The application process was easy and the insurer responded quite quickly putting the cover requested in place.."
20 Nov 2015 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 1 year or less.
    "Donna's professional handling of the application process was easy and efficient. AIA was very competitive and offered the exact product I was looking for."
24 Aug 2015 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover for 1 year or less.
    "Insurance Watch has been wonderful in a assisting me with the right and affordable policys!!."
05 Aug 2015 Overall rating
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    Had AIA Income Protection for 3 years.
    "The claim process was hassle free. Donna at insurance watch was very helpful and patient. She also responded to all my emails promptly and professionally. I would recommend insurance watch to others.."
20 May 2015 Overall rating
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    Had AIA Income Protection for 1 year or less.
    "The customer service was very personalised and is of high quality. We received our 20% cash back cheque without having to follow it up.."
07 Apr 2015 Overall rating
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    Had AIA Income Protection for 5 years.
    "I applied over the phone and the results were mis-understood. I think they need to provide more instruction when talking about your medical history. My experience was that you really need a print out from your doctor for all treatments in the relevant period - it is impossible to remember and this can come back to bite you. It also wasn't clear that you had to pay tax from your monthly benefits - this was not revealed until a claim was made. I wouldn't recommend and I wouldn't advise not to use them either. Everyones circumstances are different so they need to do the research for themselves.."
23 Mar 2015 Overall rating
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  Review by
    Had AIA Life Insurance for 1 year or less.
    "The liked the ease of apply for the insurance through insurance watch.."
07 Mar 2015 Overall rating
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  Review by
    Had AIA Life Insurance for 1 year or less.
    "Very satisfied with ease of application and timeliness of responses.."
09 Jan 2015 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "Very good value for money would recommend to others. Also Insurance Watch kept me in touch all the way.."
07 Jan 2015 Overall rating
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  Review by
    Had AIA Life Insurance, Trauma / Critical illness cover for 1 year or less.
    "I liked that I could do the insurance online instead of having to see an advisor personally.."
07 Jan 2015 Overall rating
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  Review by
    Had AIA Life Insurance, Trauma / Critical illness cover for 1 year or less.
    "Was happy with the application process being online rather than having to waste time making an appointment to see someone in person."
01 Jan 2015 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "Did not like the complexity of arranging the 20% rebate otherwise it was good."
12 Dec 2014 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "Great company to deal with. All problems were addressed and fixed as requested and in a very timely manner.."
13 Nov 2014 Overall rating
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    Had AIA Income Protection for 1 year or less.
    "Fast process, clear communications, average pricing, I would recommend to others.."
01 Oct 2014 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "Very competitive pricing and good reward for being healthy with good lifestyle choices."
21 Aug 2014 Overall rating
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    Had AIA Income Protection for 1 year or less.
    "Very good value for money that my banker would not believe me it's such a cheap premium for this income protection insurance. This is despite the ceiling benefit is only $5K which is below my monthly salary.."
28 Jul 2014 Overall rating
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    Had AIA Income Protection for 5 years.
    "A sudden hike in fees caused me to start searching elsewhere...before that all was ok.."
20 Jul 2014 Overall rating
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  Review by
    Had AIA Life Insurance for 1 year or less.
    "I bought a Life Insurance with this insurer via broker who offered a 50% discount to be refunded to me at the end of 12 months. I was quite happy with product and service rendered as they sent a nurse to my place to take blood sample and everything went well in terms of processes. I must admit I haven't read the fine print on exclusions though I was assured by the broker that it is meant to be a full cover insurance. I would like to find out if I would be better off under Insurance watch. Need to look into it further later before next renewal in Dec 2014.."
17 Jul 2014 Overall rating
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    Had AIA Life Insurance, Trauma / Critical illness cover for 1 year or less.
    "I like that AIA provides family protection. Application was real easy and what I get is very clear.."
23 Jun 2014 Overall rating
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    Had AIA Life Insurance for 10 years or more.
    "I'm too lazy to change it over but basically I just leave it on as is. One of the main reason I keep it is because it can be invested somewhere and I get bonus once every 3 years.."
04 Jun 2014 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "The whole process was done online. A little lengthy, less paper work would have been appreciated.."
29 Apr 2014 Overall rating
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  Review by
    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 1 year or less.
    "I would prefer insurancewatch for all type of insurance. They communicate better than others. Thanks."
02 Apr 2014 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "Would definitely recommend to others. Easy to understand terms & conditions. Simple straight forward questions required for activation of the policy. Excellent informative communication. Fast acceptance approval. 20% rebate on first year of policy - (which I received via cheque within 28days) Easy monthly direct debit.."
24 Feb 2014 Overall rating
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    Had AIA Trauma / Critical illness cover, Income Protection for 2 years.
    "My overall experience has been a positive one so far. I do like the professional customer service approach and clear processes however I feel the recent premuim increase is unjustified.."
22 Feb 2014 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 6 years.
    "Comprehesive, did not have a claim yet.."
14 Feb 2014 Overall rating
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  Review by
    Had AIA Life Insurance for 1 year or less.
    "I purchased the policy from yourselves last year and i am just updating to see who is cheapest now.."
08 Dec 2013 Overall rating
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    Had AIA Income Protection for 5 years.
    "AIA commenced claim in January 2013 and stopped payments in May 2013. AIA contacted specialist without my knowledge and requested a diagnoses report. Report advised I have IBS and can return to work. Have received no Successful treatment and symptoms are still the same. Have obtained seconds opinions from psychiatrist and gastroenterologist, both reports state I do not have IBS and cannot return to work until treatment received. Now being medicated to help with diagnosed depression, and awaiting neurologist appointment to investigate further symptoms. AIA still refuse to reopen claim based on the 2 correct reports. Have received no payments for over 7 months, still haven't been treated and still can't return to work. Financial Ombudsman has been involved, and I will also be pursuing court action with my lawyer if the financial ombudsman cannot assist me with my situation. AIA are portraying as a liar, in particular to my Employer. Employer will most likely be terminating my position due to being ill from work for over 12months. Facing sever financial hardship due to this.."
22 Nov 2013 Overall rating
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    Had AIA Life Insurance for 2 years.
    "I haven't had much to do with them since my initial contact and set up, simply a reminder when the annual renewal came up. I did ask to increase my life insurance, but this turned out to be far too difficult.."
20 Nov 2013 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "Love the value I get for my money, great price."
11 Nov 2013 Overall rating
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  Review by
    Had AIA Life Insurance for 1 year or less.
    "Very happy so far with service and I would recommend them to others.."
24 Oct 2013 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 4 years.
    "Policy feature and cost are great, but be warned customer service is terrible. If your credit card expires (as they all do), if you havent told them the new number in advance they will start sending you nasty letters saying that your credit card has been dishonored. How a company that manages our life insurance cant work out that your card has expired I fail to understand. To update your credit card expiry date don't expect to do it with a phone call a two page form is requested to be completed and mailed back!."
23 Oct 2013 Overall rating
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    Had AIA Life Insurance for 1 year or less.
    "Easy to apply life insurance. Product Disclosure could have been written more in a way that can be understood easily.."
18 Sep 2013 Overall rating
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    Had AIA TPD (Total and Permanent Disability), Income Protection for 1 year or less.
    "Very comprehensive features and options at reasonable prices. I rated low for timelyness and communications because I think the industry in Australia is very poor in these areas generally and my insurer is just standard in this regard.."
20 Jun 2013 Overall rating
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    Had AIA Income Protection for 1 year or less.
    "Every time I would call the customer service number I will always be put on hold for >10 minutes. It would be nice to speak to someone as soon as the person on the other end picks up the phone and not waste my time listening to classical music. I would recommend them to others because they offer value for money, I just hope they would improve their customer service.."
20 Jun 2013 Overall rating
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    Had AIA Income Protection for 1 year or less.
    "Ease of online application and acceptance was the best feature - didn't involve someone having to phone you, etc.."
19 Jun 2013 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 1 year or less.
    "Had AIA insurance through superfund First State Super, previously with HealthSuper. I am now applies directly as I like the products, and will get better cover and value for money.."
17 Jun 2013 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 2 years.
    "Average experience, costumer service quite poor."
17 Jun 2013 Overall rating
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  Review by
    Had AIA Income Protection for 1 year or less.
    "Value for money policy. Easy to read and complete application forms. Payments deducted monthly via Direct Debit automatically. Being able to compare and select options via Insurance Watch website and then apply online made for an easy process.."
15 Jun 2013 Overall rating
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    Had AIA Income Protection for 5 years.
    "Havent had any claims so can't really comment on service."
15 Jun 2013 Overall rating
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    Had AIA TPD (Total and Permanent Disability), Income Protection for 3 years.
    "Good cover for price."
15 Jun 2013 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 2 years.
    "Took some time to complete all necessary papers and loading was applied to my policy. No follow up as promised on additional medical review to reduce loading.."
14 Jun 2013 Overall rating
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    Had AIA Income Protection for 1 year or less.
    "I haven't had the policy for very long, but so far, so good.."
13 Jun 2013 Overall rating
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  Review by
    Had AIA Life Insurance for 2 years.
    "I am happy with the premium price."
25 May 2013 Overall rating
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    Had AIA Life Insurance, Income Protection for 4 years.
    "After using insurance watch and then using a financial planner for other matters they were very impresses with the rates and levels insurance watch had obtained for me."
20 May 2013 Overall rating
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    Had AIA Life Insurance, Income Protection for 1 year or less.
    "This is the first time i have ever taken out life insurance and income protection and the process seemed quick and easy and my cover started very soon after the application process. As far as value for money i am not sure if it is good or bad as i did not have much time to shop around.."
20 May 2013 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability) for 4 years.
    "Prices are climbing that's why I'm looking at getting a quote."
18 May 2013 Overall rating
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  Review by
    Had AIA Income Protection for 1 year or less.
    "I have just joined but they have been helpful so far."
18 May 2013 Overall rating
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  Review by
    Had AIA Life Insurance for 1 year or less.
    "I will recommend to my friends.."
17 May 2013 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover for 1 year or less.
    "Ease of getting in place."
17 May 2013 Overall rating
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  Review by
    Had AIA Income Protection for 3 years.
    "Insurance policy was as expected... went through an insurance broker possibly made it more expensive but have recently ended policy to reinsure with another provider - more suitable to my needs and $100 cheaper per month."
16 May 2013 Overall rating
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    Had AIA Income Protection for 2 years.
    "Efficient processing, accessible and responsive to inquiries.."
16 May 2013 Overall rating
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  Review by
    Had AIA Life Insurance, Income Protection for 2 years.
    "I didnt have any problems with this insurer but I did not make a claim and I find that claiming is when you really get to know if a company is good or not. I would recommend them to others.."
15 May 2013 Overall rating
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    Had AIA Income Protection for 3 years.
    "My broker set me up with this insurer and therefore I have no experience re what I like and dislike. I compared a couple of insurers when I was setting up this insurance and there wasn't much difference between them. It came down to cost in the end."
15 May 2013 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Funeral Insurance / Plan for 1 year or less.
    "Policy seemed good and forms were not too invasive or long. Good value for money. I was with MLC for many years, but cost just kept going up, so I looked around for a better value policy and found one. I have only recently changed to AIA, but would recommend them to others. I would not MLC as they are very expensive.."
14 May 2013 Overall rating
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    Had AIA TPD (Total and Permanent Disability), Trauma / Critical illness cover, Income Protection for 6 years.
    "Good quick service with no hidden agenda."
14 May 2013 Overall rating
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    Had AIA Income Protection for 1 year or less.
    "Been happy with the current insurer as they provide a cheaper option compare to other insurers.."
13 May 2013 Overall rating
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    Had AIA Income Protection for 1 year or less.
    "The application process was simple and their policy provides good cover for a competitive price. I would recommend them to others.."
11 May 2013 Overall rating
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    Had AIA Income Protection for 1 year or less.
    "Extremely happy with my choice of insurer. Service and information provided was superb and I would not hesitate in recommending them to others.."
07 May 2013 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover for 1 year or less.
    "It was all very organised and processed quickly.."
07 May 2013 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Trauma / Critical illness cover for 1 year or less.
    "Very organised and quick service."
05 May 2013 Overall rating
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    Had AIA Life Insurance, TPD (Total and Permanent Disability), Income Protection for 3 years.
    "Very pleasant and stress free."
05 May 2013 Overall rating
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    Had AIA Life Insurance for 2 years.
    "The application took some time to get processed. The value of the policy was very competitive. Yes i will recommend them to others."
04 May 2013 Overall rating
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    Had AIA Income Protection for 1 year or less.
    "They were prepared to be flexible with the paperwork and provided a compromise that worked well for me."
03 May 2013 Overall rating
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    Had AIA Income Protection for 2 years.
    "Our credit card details changed, and we found it hard to change the details with them. The first letter that came out only said we had dishonoured, but had no paperwork to update the details. We emailed insurance watch, but received no response. On the second dishonour letter, AIA included a new direct debit form, which we completed and sent back to them to fix.."
03 May 2013 Overall rating
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    Had AIA Income Protection for 2 years.
    "I have had no problems, but I have not yet made a claim.."
03 May 2013 Overall rating
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    Had AIA Life Insurance for 5 years.
    "They provide a good simple product with a premium better than most other equivelent products.."